The non-profit, founded in 2013, released data earlier this year that shows how intervention via text message can specifically target underserved populations like gamers and Redditors. “For 37 percent of texters, Crisis Text Line was the first time they’d ever reached out for support,” the study found. “And, 68 percent of texters say they have shared something with a crisis counselor that they have never shared with another human being.” 

Crisis Text Line offers counseling support via text message in the US, UK, Canada and Ireland. According to a 2015 profile in The New Yorker, screened volunteers undergo a seven-week interactive training on de-escalating volatile situations and establishing safety plans. Their crisis counselors are specially trained to support players struggling with suicide, self-harm, bullying, depression, anxiety and abuse. Players in the US and Canada can send the message “RIOT” to 741741 for support.