Adobe rep Rikk Flohr responded to the thread, saying Adobe is aware of the bug and that a new update, 5.4.1, corrected the issue. However, he didn’t have good news for customers who had already lost photos and presets. “We know that some customers have photos and presets that are not recoverable,” Flohr wrote. “We sincerely apologize to any customers who have been affected by this issue.” It’s unclear exactly how many users were affected. Flohr did note that the Lightroom cloud, and Lightroom mobile on Android, Lightroom desktop on macOS and Windows, as well as Lightroom Classic weren’t affected. This makes it sound like only pictures that weren’t backed up to Adobe’s Cloud were deleted, though that’s no comfort to people who lost their photos.

Needless to say, users who had just lost photos and presets were not happy. “Rikk, we understand the announcement, however this doesn’t solve the problem,” wrote Ewelina Wojtyczka. “People lost months/years of their work. Apologies will not bring it back.”

Adobe hasn’t further commented on the bug outside Flohr’s post. Some users noted that they had fortunately backed up their photos or stored them elsewhere — not a bad idea, considering another big company, Canon, also lost images following a ransomware attack. While Adobe shouldn’t be let off the hook for this error, perhaps the importance of multiple backups is the hard lesson we can learn from this.

Update, 4:55PM ET: Adobe has posted a few more details on a support page for Lightroom for mobile 5.4.0 for iPadOS and iOS. It reiterates that the bug “affected customers using Lightroom mobile without a subscription to the Adobe cloud. It also affected Lightroom cloud customers with photos and presets that had not yet synced to the Adobe cloud.” It also recommends users check their iPad or iPhone system backups to see if they can return to a state before the update that might have saved the missing photos.

When you plug an SD card or drive into your Apple device (via dongle, of course), Lightroom will auto-detect the media. You can choose to import files individually or just dump the whole lot of them into your library. Once they’ve been transferred to Lightroom’s library, the app will ask if you want to delete the source files on your external media. The correct answer is “no,” but as an additional safeguard, the photos will also be automatically backed up to Creative Cloud, if you have that feature enabled.

This is just the latest feature Adobe has previewed — there were several others revealed earlier this month that creatives can look forward to. At Adobe MAX, the company teased integrated streaming, automatically inserting people into photos, animating still images and more. While those updates won’t be available for some time, directly importing images to Lightroom will be available by the end of the year.

As before, it natively supports a number of creative apps including Adobe Lightroom Classic, Photoshop, Premiere Pro, Illustrator, Final Cut Pro X and Ableton Live. However, for the CT, Loupedeck ditched the plastic body and buttons of the last models. It’s now built with an “aluminum cover and dials, LED backlight, touchscreens, machine-quality ball bearings and more,” the company wrote. In addition, the tactile dials now include “haptic feel” for better precision.

On top of native integrations for the above apps, the Loupedeck CT comes with preset workspaces. For instance, inside Adobe Premiere, you can launch specific modules like Assembly, Editing and Color that match the modules in the app. That brings up the relevant controls on the center button group, while also showing the actions you can take on the main control wheel.

If the preset controls don’t cut it, you can personalize all the buttons, dials and touchscreens. “With color coordinated customizable buttons, dials and touchscreens, you can create as many workspaces as you need,” Loupedeck wrote in the production description. “You can break them down by editing stage, project type or however you like.”

The Loupedeck CT is compact in size and has a removable USB cable so you can easily take it from gig to gig, and the company will introduce more customizations over the next year. It’s now available to purchase for $549 exclusively at Loupedeck’s online store or B&H Photo Video. In the UK it’s available for £469 at Wex Photo Video and elsewhere.